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In 'Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It,' Jay M. Feinman reveals the strategies insurance companies employ to avoid paying justified claims. The book explains how insurers delay payment, deny claims, and defend their actions through litigation, often leaving policyholders frustrated and financially strained. Feinman provides insightful analysis of the property claims process and offers practical advice on how consumers can fight back and protect their rights. The book is endorsed by several experts, including former insurance commissioners and consumer advocacy leaders, who highlight its importance for anyone dealing with insurance claims.