This week’s guest is George Pesansky. Ron and George discussed taking gemba walks, what we can learn from factory parking lots, the Kano model, and more. An MP3 audio version of this episode is available for download here.
In this episode you’ll learn:
- George’s quote (2:51)
- His background (4:39)
- His take on gemba walks (6:33)
- Leadership and setting expectations (9:28)
- The idea of failure (11:37)
- Clues from the factory parking lot (14:03)
- The Kano model (15:43)
- How George uses A3s (21:09)
- His final words of wisdom (27:18)
Podcast Resources
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