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Nora Durkin recalled the transformative moment when she decided to report childhood sexual abuse after holding onto the secret for over a decade. Anticipating a dismissive response, she was surprised when the person on the other end of the 311 call expressed empathy and validation for her experiences. This unexpected kindness allowed her to articulate her trauma, as the operator responded with genuine concern, acknowledging the seriousness of her story. The support Nora received during this call not only encouraged her to take the next steps towards healing but also nurtured a long-buried part of herself, providing a sense of being truly heard.