Consumer Duty - translating policy into practice - S4E1

In this episode, host Andrew Strange revisits the FCA’s Consumer Duty, alongside guests Iqy Hunjan and Ian Ody, Directors in PwC’s Consulting practice. Our expert guests navigate the FCA’s final Consumer Duty rules and guidance, exploring the key challenges facing firms in complying with the new requirements, as well as analysing the regulator’s expectations on monitoring outcomes.

Our guests also talk through the progress firms have made to date across the market, breaking down what ‘good’ looks like for firms’ implementation plans and the delivery of good outcomes for their customers.

You can contact our PwC speakers if you’d like to discuss any of the topics covered, at andrew.p.strange@pwc.com, ian.ody@pwc.com, iqvinder.k.hunjan@pwc.com.