Working backward from problem to customer solution is the method that Harini Gokul uses in her role leading customer success at Amazon Web Services. Understanding what it means to be “customer-obsessed” is Harini’s favorite part of being on a team with “big builder energy.” Also, she describes some of the cloud-central innovations on the horizon that she is most excited about. 

Tune in to learn:

• How to turn a passion into a brand. (2:00)
• What does AWS do? (0:36)
• Why every millisecond matters in the customer journey. (4:02)
• What’s different about AWS culture? (8:12) 
• What does it take to get companies to the cloud in a way that works for them? (21:13) 

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