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limehome's lifted its NPS score by an impressive 22 percent after embracing an experience-led growth strategy.

To dive deeper into how the hospitality giant achieved the result, CX Today's Charlie Mitchell caught up with Julia Zuber, Customer Insights Lead at limehome, and David Ascott, Strategy Lead at Chattermill.

They discuss:

Why did limehome embrace the experience-led growth concept?
limehome's approach to experience-led growth
Initiatives that limehome ran to achieve experience-led growth
The results of limehome's new strategy
Advice for achieving experience-led growth

For more on the tech that limehome leveraged, visit Chattermill.

Want to take Chattermill's Experience-Led Growth Maturity Online Evaluation? If so, visit: https://chattermill.com/experience-led-growth-maturity-assessment

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limehome Embraces Experience-Led Growth, Hikes Its NPS Rate By 22%