Ep. #90 Impact of Coaching in Organisations: Insights from Katie Hasson of Standard Chartered Bank

In this episode of Making Sense of Work, Jean Balfour is joined by Katie Hasson, the dynamic leader of the Ignite program at Standard Chartered Bank. Katie shares her inspiring journey from a tax accountant to leading a team of over 230 internal coaches across 35 countries. The Ignite program, deeply aligned with diversity and inclusion goals, empowers women, local talent, and people with disabilities to reach leadership positions through coaching.

Katie reveals how her personal experiences led her to discover coaching and ultimately spearhead the Ignite program, which has transformed the careers of many within the organization. She discusses the importance of starting small, the power of internal coaching, and the significant impact the program has had on both coaches and clients. From improving confidence and executive presence to fostering a coaching culture within the bank, Katie's work is a testament to the power of coaching in driving organizational success.

Jean and Katie also delve into the challenges of imposter syndrome, the importance of self-care, and the transformative impact of relational leadership in today's rapidly changing world. Katie shares practical advice for organizations looking to create their own coaching cultures and emphasizes the importance of daily habits in personal growth.

Key Takeaways:

• The Ignite program's evolution from a small pilot to a large-scale initiative impacting thousands of employees.
• The measurable ROI of coaching on confidence, executive presence, and career progression within the bank.
• The role of coaching in fostering inclusivity and supporting underrepresented groups in leadership.
• Katie's personal strategies for overcoming imposter syndrome and maintaining personal growth.

Recommended Resources:

• Tony Robbins: I Am Not Your Guru (Netflix Documentary)
• Jim Rohn: Lessons on Personal Development and Leadership (Podcasts and Books)

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