Dental Leaders Podcast #15 - Today’s Special - Happy Patients, Happy Practice with Elaine Mo
A rising star of a dentist is in the offing.
The guest we have today is putting to good use what she has learned running a restaurant business in the dental field. The entrepreneurial side of it has worked to her advantage in dealing with her role as a dental practitioner.
Dr. Elaine Mo is a general practitioner and a member of the Joint Dental Faculties of Royal College of Surgeons England. She has a wealth of knowledge in various aspects of Dentistry. With advanced training in Restorative Aesthetic Operative Dentistry, Endodontics and Anterior Alignment Orthodontics, Elaine also continued to work closely alongside some highly regarded clinicians to enhance her surgical and Implant related dental skills.
She graduated from Barts and the London and has developed her skills with extensive postgraduate education as a keen believer in maintaining up-to-date knowledge. This inspired her to travel internationally to hone her skills to be able to combine her multiple skill sets to offer her patients a wide range of options available focusing on rehabilitation of health and restoration of function and aesthetics with a minimally invasive approach.
And since this podcast is dedicated to helping you maximize your full potential, you will hear how Elaine uses her communication skills to establish a relationship with a patient.
Also, we dive into her biggest takeaways from her mentors that thought her how to persevere.
You’re not going to want to miss this episode!
There are a lot of dentists out there who, even though we're at the same level, but what makes it different is asking the patient how they are, their family, making them feel at home and actually being a person rather than their dentist. - Elaine Mo
What you will discover from this episode
05:11 The key to having a good relationship with your patients
07:46 Definitions, methods, and guide on how she does her consultation
10:27 Why does she implemented the “Ask 3 non-clinical questions” to your new patient
15:37 The importance of discussing health care costs with patients
18:28 Why does health care professionals need personal skills
19:45 The need to take your staff into the happiness equation along with the patients
28:37 Bad word of mouth stories about dentists
30:46 Lessons from the biggest clinical mistake she has made
37:53 Is now the perfect time for Elaine to start her own practice
43:54 As a mentee, she shares her mentors’ lessons of perseverance
50:28 The clinical hack that Elaine has developed
54:34 One big advice to the young generation of dentists
Connect With Elaine Mo
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