A common business adage states: “fast, cheap, or good – pick any two.” But in today’s world of same-day shipping and self-service technologies, customers are demanding speedy experiences and will not accept excuses for sacrificing quality or price. On the eighth and final episode of our series, “CX Now: Eight Essential Themes Driving CX Evolution,” host Steve Walker welcomes Sean Clayton for a discussion on why customer experience professionals should keep speed at the top of their list when optimizing their CX programs.
Read blogs and listen to more episodes in our CX Now series here: https://walkerinfo.com/cxnow/
Listen to more episodes of The CX Leader Podcast here: https://cxleaderpodcast.com/
Learn more about Walker here: https://walkerinfo.com/
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