Using Salesforce as a Tool to Save the World with Tom Knox

In this episode of Agents of Nonprofit, I talk with Tom Knox, the Executive Director of Valley Clean Air Now, 501(c) nonprofit that focuses on vehicle incentive programs aimed at low income drivers. Valley CAN helps reduce air pollution, while simultaneously making driving more affordable and reliable for low income drivers.

Topics we cover include:

• The transformation process from using pen and paper, to Excel, to Salesforce for capturing and managing data 
• Building trust with customers while collecting data
• The differences in the human element of pen and paper data collection versus digital
• Trusting your team in figuring out solutions for growing and improving your technology
• Some early green flags and warning signs for working with an agency to tell if they’re a good fit
• Salesforce’s ability to be a force for good and how cloud-based data management can be used to save the world

To learn more:
Valley CAN

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