As a business owner and leader, building trust and rapport within your organization is crucial for cultivating a thriving team in an ever-evolving business environment.

Building relationships goes beyond focusing solely on work and task-related effectiveness. It entails creating time and fostering connections with the people we work with, whether directly or indirectly.

Relationships contribute to a positive culture and a cohesive team. When faced with challenges or setbacks, strong relationships within your business prove invaluable, enabling swift and effective problem-solving.

On the other hand, lacking such relationships can significantly hinder navigating difficult situations. So instead of being judgmental, it is essential to approach our staff with curiosity, fostering a mindset of flexibility, emotional management, and collaboration.

Ultimately, the key to building a successful team is actively building meaningful relationships throughout the organization.

In this episode, we are joined by Angela Heise to talk more about building relationships and emotional intelligence as business owners. Angela is a leadership development expert, emotional productivity coach, and global village skill trainer.

Angela is a Certified Learning Professional (Fellow, ILP), Accredited Master Coach (ANZI), and Certified NLP Trainer. She supports the growth of highly productive individuals and teams in a diverse, rapidly changing world. She also strengthens leaders in emotional, social, and cultural intelligence competencies and teaches people in organizations of all sizes how to balance task effectiveness with building trust and rapport.

Let’s jump in!

Key Highlights From The Show:

[00:01] Intro and a quick bio of the guest; Angela Heise

[02:02] What is wrong with the leaders today

[04:46] What we need to adopt as business owners to become better leaders

[07:49] Building relationships with people you don’t work directly but have touchpoints with

[08:58] Angela's backstory and how she got to where she is today

[11:54] What Emotional Productivity means and how to treat your emotions

[16:23] Perfectionism and where to start in managing your emotional productivity

[19:36] Limiting emotions you should pay more attention to and how to vent them

[25:34] What Angela does as a global village skill trainer

[28:41] How to cultivate emotional intelligence in working with different types of people

[33:42] What Angela has discovered about herself since she started her journey

[38:48] How to let go of things in your business and set yourself up for success

[39:41] How to reach out and connect with Angela

[40:08] Ending the show

Notable Quotes:

● Leaders need the ability to build trust and rapport in a constrained environment.

● Progress is better than perfection, and as a leader, you need to recognize the difference between procrastinating, digesting, and integrating.

● You have the right to be frightened, frustrated, or angry, which is perfectly okay; we are all allowed to have these emotions; it is what we do with them that matters.

● Be curious, not judgemental, because this allows you to be flexible and manage your emotions when working with others.

● Building a team is about understanding who they are and building relationships.

Connect With Angela Heise:

Website: https://angelaheise.com/

LinkedIn: https://www.linkedin.com/in/angelaheise/?originalSubdomain=au

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Spinster | All About Women 2023