Cat & Cloud Podcast Creating & Sustaining an Engaging Culture pt 2.
May 27, 2017
Jared dives into simplifying delivery and operations to enhance workplace culture. He shares insights on self-assessment and finding where you can add the most value. The discussion highlights strategies for cultivating a vibrant company culture in the specialty coffee industry, focusing on training and communication. The importance of harnessing individual talents, or 'X factors,' is explored, along with adopting innovative leadership practices from diverse sectors to foster creativity and growth.
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Simplify Workflow for Better Service
- Simplify workflows to reduce mental load on staff and enhance guest interaction.
- Use technology and tools like pre-programmed espresso machines and digital ticket systems to streamline operations.
Implement CASE Model for Training
- Use simple concepts like the CASE model: Courtesy, Accuracy, Show, Environment.
- This helps new staff self-analyze and focus on delivering a consistent, engaging customer experience.
Outsource to Save Time and Stress
- Prioritize buying ready-made ingredients to free up staff time and reduce stress.
- Save time by outsourcing tasks like syrup making to improve team wellbeing and service quality.