Inside The Workflow #6 - Nick Mehta, CEO Gainsight. Leading with Customer Experience.
Get ready for an inspiring episode featuring Nick Mehta, the dynamic CEO of Gainsight and a global authority in customer success. Nick’s journey from Harvard to leadership roles at Symantec, LiveOffice, and Gainsight has made him a driving force in the customer success industry. But there's more to Nick than his professional achievements—he’s also a passionate Taylor Swift fan, a die-hard NFL Steelers supporter, and recently summited Mt. Kilimanjaro.
In this episode, Nick opens up about his leadership philosophy, shares his CEO playbook, and explores the evolving world of work. Hear how he maintains his boundless energy, what fuels his relentless drive, and his vision for the future of customer success. We also discuss the role of AI in business, the critical importance of CEO involvement in customer success, and how tools like Zight can transform the customer experience.
What You'll Learn:
- The secret behind Nick’s endless energy and what’s really in his mug ☕
- Predictions for the NFL Steelers season and Nick’s fan perspective 🏈
- Nick’s motivations as a CEO and his unique approach to success 🚀
- Insights from the book “Customer Success” and what’s evolved over the past six years 📚
- Remote work vs. return-to-office: Nick’s take on the future of work 🌐
- Nick’s CEO playbook for the first 90 days in any company 📝
- How AI is changing the business landscape and Gainsight’s edge in the market 🤖
- The synergy of Gainsight and Zight to elevate customer success 🚀
- The future of customer success and what’s next for Gainsight 🔮
Don’t miss this engaging conversation filled with practical insights, strategies, and Nick’s infectious enthusiasm. Tune in, subscribe, and learn from one of the leading voices in customer success!
#CustomerSuccess #NickMehta #Gainsight #Leadership #AI #Zight