Offer Accepted Balancing Data and Humanity in Hiring with José Benitez Cong, CPO at Humane
How do you balance data-driven recruiting with a deeply human approach to hiring?
José Benitez Cong, CPO at Humane, shares his perspective on balancing the art and science of recruiting, showcasing how the right mix of data, AI, and personal connection can transform hiring into a long-term strategic advantage.
In this conversation with Shannon, José discusses moving beyond transactional recruiting to build trust with candidates and teams. He also explores the critical distinction between quality of hire—an early assessment of a candidate’s potential—and impact of hire, which validates long-term contributions. You’ll learn how companies can measure and optimize both metrics to build teams that drive lasting value.
Key Takeaways:
- Rethink the hiring lifecycle: Success isn’t just about hiring the best candidate—it’s about supporting their entire journey, from onboarding to offboarding, to maximize their impact.
- Leverage AI to enhance, not replace: Tools like GPTs can supercharge efficiency by automating repetitive tasks. It frees up recruiters to focus on building meaningful connections with candidates and hiring managers.
- Prioritize human connection: Recruiting is not a numbers game. Building trust and understanding candidates’ potential ensures stronger cultural fit and long-term success for both the company and the hire.
Connect quality of hire with impact of hire: Quality of hire is just the starting line, but the real win is in the impact they make over time. To connect the two, keep the feedback flowing, measure what matters, and invest in helping your hires grow. It’s about setting them up for success so they can make a real difference, not just for now, but for the long haul.
Timestamps:
(00:00) Introduction
(02:37) Transitioning from transactional to strategic recruiting
(04:57) Redefining the hiring lifecycle: Onboarding to offboarding
(09:18) The importance of re-recruiting and retaining top talent
(14:38) Leveraging AI to streamline hiring processes
(16:51) Building trust with candidates through personalized experiences
(22:04) The balance of human connection and data in recruiting
(26:29) The future of recruiting in the AI era
(33:22) Achieving hiring excellence through strategy and empathy