Understanding Customer Value and Pivoting toward Success through Better Listening with Marcia Daszko

In today's conversation, host of The Future of Teamwork and HUDDL3 CEO Dane Groeneveld talks to Marcia Daszko about the power of listening to your customers and pivoting businesses toward their greater potential. Marcia has worked with companies of all sizes to encourage cultures to adopt growth mindsets and self-organizing operation models. She and Dane touch on several aspects of good leadership, how she organizes workshops to benefit participants, and throughout the conversation highlight the importance of continual learning and engagement.

Episode Highlights:

• [00:12 - 03:14] Introduction, meet Marcia Daszko
• [03:15 - 04:49] A commitment to learning and courage
• [04:53 - 05:33] If you don't unlock the potential of teams businesses die
• [05:40 - 08:06] Leadership is learning, listening, and engaging
• [08:06 - 10:59] The courage to observe, connect, and improve
• [11:03 - 15:27] The value of your teams for the organization
• [15:27 - 19:27] Growth mindsets and a leader's role to develop their people
• [19:27 - 22:37] Connections and relationships are what is important
• [22:40 - 24:37] Leaders creating an environment for self-organizing
• [24:39 - 27:59] How Marcia's workshops are structured and examples of the ways she revamps customer organizations
• [28:02 - 32:17] Continual improvement, remaining curious about new ideas
• [32:19 - 33:21] How Dane's kid's shut down their own ideas, and how it translates to work
• [33:25 - 36:55] Focusing on learning and engaging
• [37:35 - 42:17] Simplicity and basic questions that can guide an organization's development
• [42:21 - 44:28] Show recap