Lloyds Banking Group, a 250+ year-old institution, is currently in the midst of the largest digital transformation in the sector, investing over £4bn in its people, processes, technology and data.
Leading the charge of this major transformation is CEO Charlie Nunn.
What was the vision that sparked this change? And how has Charlie coped with the inevitable challenges that come with transforming a bank with such an established history?
So, grab a brew and a biscuit (or two) as Group COO, Ron van Kemenade, takes up the hotseat as guest host for the first of our transformation mini-series.
