Using AI at Work: AI in the Workplace & Generative AI for Business Leaders 77: Using AI at Work to Fix Business Bottlenecks with Chris Duffy
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Nov 10, 2025 Chris Duffy, a Fractional Chief AI Officer and former British Army communications leader, shares insights on adopting AI in businesses effectively. He emphasizes starting with people and identifying real bottlenecks instead of chasing flashy technology. Chris offers practical tips for designing AI policies that promote usage and discusses how AI can enhance workflow and engagement. He advises leaders to listen before building and highlights the importance of alignment and ongoing support in AI initiatives to drive measurable results.
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CAIO Is The Bridge Between Tech And People
- A Chief AI Officer bridges technology and people, aligning processes, people, and AI to drive ROI.
- The CAIO focuses on holistic business transformation rather than only technical implementation.
Start With Problems, Not Tools
- Start every AI engagement with a problem-first, people-first approach and avoid selling AI as the solution.
- Align the identified problem with business goals before selecting tools or automations.
Turn Calls Into Instant Deliverables
- Record and transcribe client and internal calls to convert conversations into immediate deliverables like proposals.
- Use an LLM-based 'business brain' to draft proposals and save hours of manual work.
