CIO Mind, The Gartner CIO Podcast
Make AI Learning Go Viral and Drive ROI
Feb 25, 2025
Alicia Mullery, a vice president analyst specializing in helping CIOs, dives into the challenges and strategies for fostering AI learning cultures within organizations. She discusses why traditional training often fails to change behaviors and outlines the three essential components for continuous AI education. Mullery emphasizes the importance of senior leadership and innovative incentives to drive engagement. She also highlights the crucial relationship between CIOs and HR leaders in shaping a workforce ready for the AI revolution.
20:48
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Quick takeaways
- Establishing a culture of continuous AI learning requires active engagement from leadership, managerial support, and relatable content for employees.
- Creating incentives and empowering internal influencers can significantly enhance employee engagement in AI training and drive better ROI.
Deep dives
The Challenge of AI Integration in the Workplace
A significant challenge in AI adoption is the struggle employees face in integrating AI into their daily work. Studies show that approximately 72% of IT leaders believe employees find it difficult to incorporate AI technologies into their routines. Despite this awareness, organizations continue to invest in training programs, including AI fundamentals and ethical considerations, but these initiatives often fail to yield substantial engagement. The underlying issue is not just the existence of training programs, but the need for a broader culture of continuous learning that extends well beyond traditional classroom settings.
