Alicia Mullery, a vice president analyst specializing in helping CIOs, dives into the challenges and strategies for fostering AI learning cultures within organizations. She discusses why traditional training often fails to change behaviors and outlines the three essential components for continuous AI education. Mullery emphasizes the importance of senior leadership and innovative incentives to drive engagement. She also highlights the crucial relationship between CIOs and HR leaders in shaping a workforce ready for the AI revolution.
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insights INSIGHT
Training Alone Won't Change Behavior
Training alone rarely changes behavior; organizations must build a broader culture of continuous learning.
Culture requires executive spotlight, manager support, and sticky user experiences to drive adoption.
volunteer_activism ADVICE
Three-Pronged Continuous Learning
Start continuous AI learning with three prongs: executive sponsorship, manager enablement, and user engagement.
Make learning visible, recurring, and tied to daily work to embed new behaviors.
volunteer_activism ADVICE
Make AI Learning Viral
Use influencers, protected exploration time, and incentives to make AI learning go viral.
Design rewards and recognition that fit your culture to accelerate adoption.
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“You can do all the training you want — it's not going to lead to behavior change.”— Alicia Mullery, Gartner VP Analyst
If employees are already largely overwhelmed with new initiatives, how can CIOs create a culture of continuous AI learning? The answers lie with senior leadership, management and some clever incentives. Join Gartner VP Analyst Alicia Mullery as she explains how CIOs can help staff use AI in their daily work and improve ROI.
Episode highlights:
Why isn't AI training enough to lead behavioral change? (2:24)
What are the three parts of continuous AI learning? (3:18)
What three elements can help AI learning go viral? (4:23)
What do most CIOs miss when it comes to AI learning? (7:22)
Why are managers critical for driving AI learning? (8:36)
How can CIOs and staff make time to implement AI learning? (10:58)
What should CIOs be thinking about next for their learning programs? (15:21)
About the Guest
Alicia Mullery is a vice president analyst supporting CIOs and other senior executives. Alicia’s research collaboration works to distill practical lessons from company accomplishments and missteps. She works to identify, build and then present best practice case studies that inspire executive action and decision making. Her recent areas of focus include the shift from projects to products, building fusion teams and safely democratizing digital delivery, transforming IT talent, building effective CIO/CxO partnerships and increasing the number of women in IT leadership. Alicia frequently facilitates executive-level discussions, including executive committee meetings, IT leadership team retreats and roundtables with CIOs and other senior executives. She is a keynote speaker at Gartner events and externally. Alicia is an American based in London, U.K. She brings a global perspective from her 15 years with Gartner, advising in North America, Europe and South Africa.
CIO Mind, The Gartner CIO Podcast