You Don't Have an Engineering Problem, You Have a Product Management Problem
Jul 4, 2024
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In this podcast, they discuss the importance of product management in software companies and how it can affect engineering, sales, and customer support. The guest, a product management expert, shares insights on hiring product leaders, prioritizing features, and dealing with sales requests. They also talk about the challenges faced by software CEOs in large sales transactions and the significance of soliciting feedback from customers and internal stakeholders.
Product management is crucial for software success, requiring competent leadership with strategic decision-making skills.
When choosing between in-house development and external partnerships, consider value, competencies, and strategic significance for cost-effective solutions.
Delayed shipments may result from product management clarity issues, highlighting the need for collaboration between product and engineering teams.
Deep dives
The Importance of Hiring a Competent Product Management Leader
Hiring a competent head of product management is crucial for the success of a software company, ensuring that the individual has experience managing teams, launching products, defining strategic value, and making critical decisions. Candidates must showcase humility, organizational skills, and an understanding of customer needs and market dynamics.
Balancing Build vs. Buy Decisions
When deciding whether to build a product feature in-house or partner with an external provider, companies should consider if the feature adds differentiated value, aligns with core competencies, and has long-term strategic significance. Financial and time-to-market considerations should be analyzed to determine the most cost-effective and efficient approach.
Clarifying Accountability for Product Shipment Delays
In instances where product shipments are delayed, CEOs should analyze whether the issue lies with the engineering team's execution or the product management team's clarity in requirements. A collaborative approach between product and engineering is essential, focusing on improving efficiency, setting realistic timelines, and addressing bottlenecks.
Optimizing Product Roadmap Length
Product roadmaps should blend short-term predictability with long-term flexibility, with a focus on near-term objectives having higher certainty and strategic initiatives projecting further out.Cloud. CEO participation in product development involves providing valuable insights and suggestions, allowing the teams to navigate technical and strategic challenges effectively.
Emphasizing the Nuances of Product Management
Product management is a complex discipline requiring specific skills, tools, and practices that may not come naturally to individuals without experience in the field. CEOs of software companies should prioritize hiring or developing product management expertise to drive successful product strategies and launches.
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Based on my own experience as a software CEO, I think that Product Management is one of the most important - and one of the lest well understood - ingredients to building a successful software company. Many software businesses (particularly mature ones still led by their original Founders) don't have any product management function at all. While this may be tenable under the Founder's leadership, it is almost never tenable when the company is acquired and led by a CEO with minimal industry experience.
It is also my experience that many problems that seem to be attributable to the engineering group (technical debt, high levels of customization, regularly missing deadlines, etc.) are actually product management problems masquerading as development problems. This episode, originally published in 2021, is as applicable today as it was then.
My guest today is Rich Mironov, who is North America's preeminent Product Management thought leader. He has spent 40 years in the software industry in numerous capacities, and currently acts as a Coach, Consultant, and Interim Executive for CEOs and Heads of Product across Canada and the United States, advising them on a diverse range of issues spanning product, marketing, engineering, and sales. Rich has led Product Management at six software companies, and has now consulted for more than 170 technology businesses of all sizes. He is the author of "Product Bytes", a hugely popular and long-running blog on software, start-ups, product strategies, Silicon Valley, and the inner life of product managers. Our conversation covers hiring a Product leader and Product team, how to think about prioritizing products/features/functions, how Product should interface with Sales and other internal departments, how involved CEOs should be in Product, and what fatal mistakes he’s seen Product Managers make.
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