Philippe Clarinval #DESIGNtoCHANGE PODcast BACKstage with Ruud Janssen

Meet Philippe Clarinval https://www.linkedin.com/in/clarinval/ , General Manager of one of Europe's oldest 5 star grand hotels in Basel Switzerland; the Grand Hotel Les Trois Rois (https://www.lestroisrois.com/en). In this #DESIGNtoCHANGE BACKstage episode he speaks face to face with Ruud Janssen (https://www.linkedin.com/in/ruudwjanssen/) on how transactional to transformational leadership, along with a strong internal purpose-led culture, can have a major impact in shaping the consumer-facing experience. They explained that everything is in the detail. It is all about creating those memorable moments and how consistency from the purpose to the consumer experience can drive service excellence. Many lessons to learn from the experiences of a veteran hotelier who operates at the highest levels of integrity and values driven leadership himself. A treat to witness dear friends in conversation who met over 2 decades ago at the Cornell General Managers Program in 2005. For Philippe, who is also a member of Forbes Business Council as well as a coach and mentor, the definition of hospitality is simple: ‘It means being able to give without counting in such a way that every moment becomes meaningful.’ Philippe’s unique leadership approach has made him successful in every endeavor thanks to his belief that people, purpose, and a solid company culture make strategies work. #HORIZONSofCHANGE #ExperienceDesign #EventDesign #Empathy #values