Meet Clay Johnston, MD, PhD, MPH, Cofounder & Chief Medical Officer, Harbor Health. They discuss why so many smart care redesign efforts end up as…yet another white paper. Clay talks about his “been there, rebuilt that” experience: you can absolutely reengineer pathways to reduce unnecessary procedures, shift work to the right team members, use tech for follow-ups, and improve outcomes. The problem is that in classic fee-for-service, the system often pays handsomely for the stuff you’re trying to avoid (unnecessary utilization) and barely pays for what actually keeps people well (coaching, check-ins, prevention, navigation).
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