Tony DiSilvestro, Founder and CEO of YNOT Enterprises on What it Takes to Scale a Business

[2:55] - Why you should consider customers who complain to be your best customers

[4:07] - The roles that delegation and “micro-failures” play in running several multi-million-dollar companies

[6:41] - How a lack of fundamentals is responsible for most of the businesses that fail

[11:32] - Why your ideal customer avatar and ideal employee avatar need to match