The Legal Ops Podcast
Crafting Legal Tech solutions with Justin Hectus
Sep 4, 2023
Guest Justin Hectus discusses building and delivering technology for legal teams, including staying focused on core mission, understanding end customers, shipping early and iterating fast, future of custom built legal solutions, building and retaining star players, and developing talent through music, art, and side hustles.
52:37
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Quick takeaways
- Understanding the needs and motivations of the end customer is vital for delivering value and meeting expectations in legal operations.
- Setting clear goals and deadlines, along with iterative processes, help keep projects on track and deliver value.
Deep dives
Importance of understanding the end customer
The podcast episode emphasizes the importance of knowing and understanding the end customer for both legal operations and the legal team. It discusses the significance of understanding what drives the decision-making process, not just from the perspective of legal operations or the legal team, but also from the viewpoint of the end customer. By understanding the needs and motivations of the end customer, legal operations can better align their strategies and initiatives to deliver value and meet their expectations.
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