As a neutral podcast host, I am not supposed to pick favorites...so I won't.

But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package.

Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:

Podcasting in CS
The evolution of digital CS towards making CSMs more effective
The infancy of GenAI and speaking the language of prompts
Dealing with data collation and a disjointed tech stack
Optimizing your data so that CSMs have an easier time prepping for calls/meetings
Using downtime to maintain your data and systems so that you can be ready when the wave comes
Mental health and focusing on being careful what and how much you consume on a daily/hourly basis.

I hope you'll have as much fun listening to this episode as Dillon and I had recording it. If you'd like more, go check out his podcast, Lifetime Value - where I'll be a guest this fall as well.

Enjoy! I know I sure did...

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
Lifetime Value Podcast: https://lifetime-value-the-customer-success-podcast.simplecast.com/

Resources Mentioned in this Episode:

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward): https://amzn.to/40bmr95
The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward) : https://amzn.to/3QtNQA7
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch: https://amzn.to/3QCzZHP

Digital CS Shoutouts

Mickey Powell: https://www.linkedin.com/in/mickeypowell/
Dan Ennis: https://www.linkedin.com/in/dan-ennis-cs/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

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