The Future of Work: A Conversation on Unreasonable Hospitality and Servant Leadership

In this episode of Culture Crush, host Dan Dowman welcomes Andy Goram, Founder of Bizjuicer, for a soulful discussion on the importance of understanding purpose and connection in leadership.

Andy shares his journey from corporate marketing to establishing his own consultancy, emphasising the role of genuine hospitality in fostering meaningful workplace cultures.

They delve into the lessons from the acclaimed restaurant Eleven Madison Park, exploring how empathy and trust can transform not only customer experiences but also employee engagement and satisfaction.

Culture Crush 🧡 Will Guidara ➡️ For your groundbreaking work, Unreasonable Hospitality, and your transformational mindset, prioritising both customer satisfaction and employee well-being.

Key Takeaways ✅ Understanding your own story and purpose is essential for effective leadership. ✅ Creating an environment of unreasonable hospitality benefits both customers and employees. ✅ Trust and empowerment are crucial in building a resilient team culture. ✅ Small acts of kindness can lead to significant transformations in workplace dynamics. ✅ Continuous learning and adaptation are vital for personal and professional growth.

Sound Bites 📢 “When you can connect what people do to a larger purpose, amazing things start to happen.” 📢 “The essence of servant leadership is about setting a clear vision and allowing others to grow.” 📢 “If you’re not energised by what you’re doing, then it feels mundane, and that’s not the path to take.”

Chapters 00:00 Introduction to Culture Crush 00:20 Meet Andy Goram 02:30 The Journey of Bizjuicer 08:15 The Power of Story in Leadership 12:50 Culture Crush: Will Guidara 17:00 Lessons from Eleven Madison Park 22:45 The Importance of Trust and Empowerment 28:00 The Connection Between Purpose and Performance 35:15 Embracing Continuous Learning 40:30 Final Thoughts: Finding Your Own Unreasonable Hospitality

Links

🔗Sparketype Assessment: https://sparketype.com/sparketest/