No Stupid Questions

26. Do Checklists Make People Stupid?

129 snips
Jun 15, 2025
Dive into the intriguing world of checklists and their surprising impact on critical thinking in high-stakes situations. Discover how these tools balance efficiency with the need for human judgment, especially in professions like surgery. Enjoy humorous anecdotes about the quirks of summer in New York City, including its infamous trash and odor season. Finally, explore the shifting migration patterns from urban to suburban life post-pandemic, and reflect on the contrasts between bustling city living and tranquil country life.
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INSIGHT

Checklists Prevent Critical Mistakes

  • Checklists prevent critical mistakes in complex, multi-step tasks like surgery and flying.
  • They ensure no crucial step is forgotten even under pressure.
INSIGHT

Checklists vs Creativity

  • Checklists are great for routinized, straightforward tasks requiring no judgment.
  • Over-reliance can stifle creativity by making complex work mechanical.
ANECDOTE

Nordstrom Sales Use Judgment

  • Nordstrom shoe salespeople are trained to use judgment, not checklists.
  • They decide on refunds based on customer circumstances rather than scripts.
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