Falkensteiner Hotels Director of Technology on Data Layers in Hospitality

How can hotels leverage cutting-edge technology to create personalized guest experiences that feel like home? In this episode, Paolo Gagliardi, Director of Technology at Falkensteiner Hotel Group, reveals the transformative power of data integration and AI in hospitality.

Key Takeaways:

• Discover how Falkensteiner is revolutionizing guest personalization through a sophisticated data layer that captures and utilizes guest preferences to enhance their stay.
• Learn about the innovative orchestration platform that streamlines data from various sources, enabling seamless integration and improved operational efficiency.
• Understand the role of AI in revenue management and customer interactions, including the development of a chatbot that simplifies the booking process and enhances guest engagement.