Naturalistic Decision Making

Episode #15: Interview with Emily Patterson

Sep 3, 2020
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ANECDOTE

NASA vs Healthcare Shift Handoffs

  • Emily observed shift changes at NASA Mission Control and compared them to healthcare handoffs.
  • NASA's protected, structured handoff communication was a stark contrast to the chaotic healthcare environment.
INSIGHT

Healthcare Culture and Interruptions

  • Healthcare culture tolerates frequent interruptions during critical handoff communication.
  • This contrasts with NASA's protected handoff periods, showing a fundamental cultural difference in prioritizing communication.
INSIGHT

Intelligence Analysis Insights for Healthcare

  • The analytic rigor in Air Force intelligence, like observing multiple perspectives and systematic biases, parallels what healthcare diagnosis could benefit from.
  • This approach highlights missed opportunities in healthcare for more comprehensive diagnostic safety.
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