In today's episode, I sit down with Simon Rohrbach, the Co-Founder & CEO of Plain.com — CS without the BS. Previously, Simon led design at Deliveroo and was the entrepreneur in residence at Index Ventures.

There's something to be said about building products within "nonsexy" categories. For example, customer service. When it comes to customer service solutions, not much has changed in the past decade.

Plain.com hopes to bring something fresh when it comes to the customer service tools that exist today.

In short, Plain is building the Stripe for customer service. The product is a customer service tool but with context. Their focus has been around making it easy for engineering teams easily integrate into their existing workflow.

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Plain.com — Building the Stripe for Customer Service with Simon Rohrbach