In this episode of Business Ninjas, host Andrew Lippman chats with Michael McGuire, Chief Revenue Officer at NobelBiz, a leader in omnichannel contact center solutions and carrier services. With over 30 years of experience running and fixing call centers, Michael shares why NobelBiz stands out in a crowded tech space: it’s built by people who’ve actually lived the contact center life. From telecom cost savings and spam-call suppression to AI innovation and crisis-proof infrastructure, they unpack how NobelBiz helps companies future-proof customer experience and stay compliant in a fast-evolving landscape.

💡 Carrier-Backed, Customer-Centered, and Contact-Crucial

NobelBiz isn’t just a contact center platform. It’s a full-stack partner built specifically for BPOs, collections, lead generation, and customer service teams. What sets them apart? Their carrier backbone. Unlike other platforms that rely on third-party networks (and support tickets that take days), NobelBiz identifies and resolves call-quality issues in real time. They also help legit businesses avoid dreaded “spam likely” labels and equip remote teams with flexible, AI-driven tools to optimize QA, coaching, and CX, all while maintaining human empathy where it counts. With a strong focus on compliance education and community-building through webinars and live events, NobelBiz positions itself not just as a tech vendor but as the “Promise Keepers” of the contact center industry.

💼 Connect to NobelBiz on LinkedIn

👤 Connect with Michael McGuire on LinkedIn

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Taron Egerton