Cristina Fonseca, VC at Indico Capital Partners, Co-Founder of Talkdesk on: How Product Development has Changed in the last 10 years

On becoming an entrepreneur and Talkdesk

• [1:15] - What were some people or events that influenced you in your early days before Talkdesk to become an entrepreneur?
• [4:04] - What was the hardest growth stage of Talkdesk and why?
• [6:57] - What advice would you give founders who are thinking of stepping down from something they started?

Cleverly.ai

• [10:48] - On cleverly.ai - what does Cleverly.ai do?
• [11:48] - What is the gap in customer service management that Cleverly.ai is trying to solve?
• [16:42] - How has product development changed from your days at Talkdesk to now at Cleverly?
  • Engineering and data science
  • Design and UX
  • Distributed teams
  • AI embedded
• [26:32] - How do you make remote development work? Any advice or tips for entrepreneurs?
• [29:41] - Does product development differ if it is for DevOps vs a business user?

Go-to-Market

• [31:24] - How are you taking Cleverly to market?
• [33:46] - How are you determining pricing?
• [35:19] - How has the pandemic affected your strategy? What changes have you made to deal with it?
• [37:00] - What is your advice on seeking funding - when you should seek funding, how you should seek funding?

Book recommendation

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