Mr Liang Siah went viral after complaining about being wrongly charged by GetGo for car damage he didn’t cause. While GetGo eventually settled the case and offered compensation, the question lingers: Was it only because the video went viral? In today’s ep, we put Deyao Ang, GetGo’s Chief Community Officer, in the hot seat alongside Liang Siah to discuss the controversy—and most importantly, will Mr Liang continue using GetGo?
(02:10) The viral GetGo video by Mr Liang Siah
(05:00) GetGo’s response
(12:11) Should the driver be held responsible for failing to check properly?
(17:23) The problems with car-sharing companies these days
(21:00) Dealing with large number of cases
(26:00) A small scratch can cost $1000?!
Plan B