This week's podcast features the Chairman and CEO of AMERCO, Joe Shoen. While AMERCO may not be a household name, it is the parent company to one of the most familiar brands in America - U-Haul. For the past 30 years, Joe has served as CEO and remains one of the most hands-on chief executives anywhere.
In our conversation, Joe discusses how his leadership style differs from the stereotypical Harvard MBA graduate, how he engages with customers to meet their needs, how owning a small business and working closely with small business has contributed to U-Haul's success, how he leverages his exhaustive travel schedule to improve internal and external relationships, and much more.