191. Operationalizing Love for Customers & Employees w/ Sue Woodard

Today’s guest says that love is a competitive advantage. Kindness, compassion, collaboration, empathy, and especially love are all good things in business both for customers and for employees. 
In this episode, I speak with Sue Woodard , Senior Advisor at STRATMOR Group, about how to operationalize love for CX and EX.  
Sue and I talked about:
- Why CX is your customer’s perceptions of your brand
- Whether CX is a team or a culture
- What the EX-CX connection has to do with humanizing businesses
- What it means to operationalize love
- How to start using video (even if you look funny on screen) 
Check out these resources we mentioned:
- Sue Woodard on LinkedIn 
- Rob Abele on LinkedIn 
- Harley Davidson 
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