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ON TODAY'S EPISODE:
The Future of Customer Success: Essential or Endangered? In this thought-provoking episode, Lincoln and Johan dive into the heart of a provocative question: "Will Customer Success even be needed in a few years?"

They explore the evolving landscape of customer success amidst technological advancements and changing business models, offering insights into the roles humans will continue to play in ensuring customer success.

THIS WEEK'S QUESTION:
"Will Customer Success even be needed in a few years?"

TOPICS BEING ADDRESSED:

• The evolving role of Customer Success in the age of AI and automation
• The importance of human interaction in delivering customer success
• Strategies for adapting Customer Success roles to future business needs

QUOTES:
Lincoln Murphy (08:15): "We're seeing a shift where technology enhances, but doesn't replace, the human element in customer success."

Johan Nilsson (12:42): "True customer success comes from understanding and adapting to our customers' evolving needs."

Lincoln Murphy (15:37): "Automation can handle tasks, but it can't replicate the trust and rapport built by humans."

Johan Nilsson (18:22): "The future of Customer Success lies in strategic, high-impact human interactions, not in replacing humans with bots."

Lincoln Murphy (21:58): "Our role is to ensure that customer success evolves in a way that technology serves to amplify our human strengths, not to overshadow them."

Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

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