Watch on YouTube.
CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills.
We walk through Traeger Grills' CCaaS migration and Internet of Things (IoT) implementations, and discuss:
- Traeger Grills' contact center transformation story
- How it implemented IoT in the contact center
- How does IoT fit into Traeger Grills' data strategy
- The results of its transformation
- Advice for contact centers embarking on their transformation journeys
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