Ep. 194 Where does ServiceNow fit in Federal Technology?

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Our guest today is Jonathan Alboum, the Federal CTO for ServiceNow Federal. This interview should begin like Mission Impossible movies.

“Jonathan, your mission, should you accept it, is to describe all the variations ServiceNow serves federal technology leaders. You have 25 minutes. This message will self-destruct in ten seconds.”

This is an “impossible mission” because Service Now has customers in over one hundred agencies. It sure appears each instance is unique. One way to understand this “variation on a theme” is to look at the agenda for their annual conference.

In March 2024, ServiceNow covered topics ranging from agile software development to forms to new vs. legacy applications. It is kind of hard to find a Gartner quadrant for ServiceNow.

During the interview, Jonathan delves into one aspect of artificial intelligence and details the application of large language models and smaller large language models.

Listen to the interview and consider it a “tasting menu” for efficiency, productivity, and integration concepts. Oh yes, it also dives into applied Artificial Intelligence.