From Good to Great: AI, Digital, and Cultural Innovation with Rich Smith

Welcoming Rich Smith, the Chief Product Officer at Verisk Specialty Business Solutions, to the podcast. In this episode, we explore the pivotal role of culture in product management and the transformative journey of VSBS over the past eight years.

Rich shares his insights on creating a customer-centric culture, navigating significant organisational changes, and the digital evolution within the insurance industry. And of course, we had to talk about the impact of AI and data initiatives on reshaping insurance!

Connect with Ben on LinkedIn: https://www.linkedin.com/in/ben-moulton/
Explore Rich’s profile: https://www.linkedin.com/in/richard-smith-ccra-00492764/
Join the Product Community: https://community.weareorbis.com/the-product-
community
Visit Orbis: https://www.weareorbis.com/