You've got a hundred days to make customers for life. Do you know what tools to employ to guarantee they’ll stay? Joey Coleman does. He is a speaker and writer who's deeply steeped in the customer experience. He's the founder and chief experience composer at Design Symphony [TK: there is no URL for “Design Symphony” - this link is to his consulting website joeycoleman.com], and the author of Never Lose a Customer Again, Turn Any Sale into Lifelong Loyalty in 100 Days. Coleman visited our podcast recently and shared his secrets to converting customers for life.