Empowered Patient Podcast Providing Trusted Healthcare Services to a Diverse Student Population with Seli Fakorzi TimelyCare and Gaurang Choksi Violet
Seli Fakorzi, Director of Mental Health Operations at TimelyCare, and Gaurang Choksi, CEO and Founder of Violet, join me to discuss their partnership to bring comprehensive healthcare to college students from all socioeconomic backgrounds, genders, ethnicities, and physical abilities. Training healthcare providers with the tools to understand different communities allows clinicians to learn new ways to be more inclusive and build trusted relationships with patients.
Seli explains, "Providing quality, equitable access to care is a foundational mission for Timely. We are aware that students from underserved and underrepresented populations many times possess unique barriers to care, and that has made seeking help increasingly difficult. Breaking down those barriers in as many areas as possible has been our goal. Forming this relationship and partnership with Violet will help in those areas."
Gaurang elaborates, "I'll briefly share exactly how we get to understand how a clinician is doing, and then I'll share more about how we educate. At Violet, when a clinician joins us, we go through a process called benchmarking their cultural competence. We take a look at five pillars of information, including who is that specific person, what communities their family or they belong to, we look at what are the communities they feel really confident serving. That's a clinical measure called self-efficacy that we've pulled in."
"Then we also look at what are the communities they want to work with, the communities they've studied about and the communities they have worked with, using claims data and their voices. Then using all this information, we get to have clarity on is that specific provider doing well working with the BIPOC or LGBQ or TGNC communities."
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