In this episode from the Accrued series, presented by LoanPro, hosts Tedd Huff and Colton Pond sit down with Raktim Mitra, the Chief Lending Officer from Varo Bank. They dive into how AI is changing the game in financial technology, especially in fraud detection and credit services.

Raktim explains how important it is to use different types of data, like transaction data and customer behavior data, to make better credit decisions. He also talks about the role of relationship data in understanding customers and offering personalized services.

The discussion covers the challenges of serving underserved markets. Many Americans have poor credit scores or no credit history, making it hard for them to access banking services. Raktim shares how technology can help provide timely access to credit for these people.

Personalization and efficiency are key themes in the conversation. Raktim believes financial products must be tailored to meet individual needs, not just when customers sign up but throughout their entire experience. He explains how modern tech can help banks and lenders offer more personalized services, like adjusting payment dates based on customer behavior or offering installment loans for big purchases.

The hosts and Raktim also talk about the importance of following regulations in banking. Compliance with rules like KYC (Know Your Customer) and AML (Anti-Money Laundering) is crucial for safety and customer trust. Raktim points out that doing the right thing for customers often aligns with these rules.

Looking to the future, Raktim sees financial products evolving based on what customers need. He expects more companies to use advanced technology to improve how they serve customers and keep up with market demands. This episode is packed with valuable insights for anyone interested in lending, credit, and how technology is shaping the future of banking.

Tune in to learn more about these exciting topics and hear Raktim's expert advice on staying competitive in the fast-paced world of financial technology.

Key Highlights

AI Takes Over Banking!

Raktim Mitra shares how AI is used in banking today. Learn how it helps with things like credit services and fraud detection. Discover how banks use AI to understand and serve their customers better.

Unlocking Customer Secrets!

Raktim talks about the power of relationship data. Find out how banks use information from their customers to provide personalized services and make better decisions.

Cracking the Code of Credit!

Raktim explains the importance of alternative credit data. See how transaction data, customer behavior, and payroll data help make accurate credit decisions.

Banks Vs. Bad Credit!

Many Americans struggle with poor credit scores. Raktim discusses how technology can help these underserved markets get the credit they need.

The Tech Behind Your Bank!

Modern tech stacks are changing banking. Raktim shows how these systems help banks launch new products quickly and stay competitive.

Personalized Banking for All!

Raktim believes in personalization at every step. Learn how banks tailor services to meet individual customer needs, from signup to everyday interactions.

Banking Rules You Need to Know!

Compliance with banking regulations like KYC and AML is crucial. Raktim discusses how following these rules helps banks maintain safety and trust.

The Future of Financial Services!

Raktim predicts how financial products will change based on customer needs. Find out what he expects for the future of banking and lending.

Efficient Banking Explained!

Raktim talks about combining operational efficiency with customer satisfaction. See how banks can provide quick, personalized services without cutting corners.

How AI Improves Banking!

Discover how AI helps banks run simulations and analyses. Raktim explains how these tools help banks make better decisions and offer better services.

Five essential items that we dive into.

1️⃣ AI Boosts Fraud Detection!

Raktim Mitra explains how AI helps banks spot and prevent fraud. Discover how advanced tech is making banking safer for everyone.

2️⃣ Alternative Data Rocks!

Learn why Raktim Mitra thinks alternative data is a game-changer in credit decisions. See how using different data types can improve lending accuracy.

3️⃣ Serving Underserved Markets!

Raktim Mitra talks about how to help people with poor credit scores. Find out what banks can do to provide better services for everyone.

4️⃣ Modern Tech for Fast Service!

Discover how modern tech stacks help banks offer quick and efficient services. Raktim Mitra shares why staying updated with technology is crucial.

5️⃣ AI and Customer Care!

Raktim Mitra discusses how AI can make banking more personalized. Learn how banks use AI to understand and meet customer needs better.

Watch on YouTube

Links:

Raktim’s LinkedIn Profile: https://www.linkedin.com/in/raktim-mitra-125a34116

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Supporters

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Time Stamps:

Time Stamps:

00:21 AI and FinTech: Current Use Cases

00:54 The Importance of Alternative Data in Lending

01:46 Compliance and Customer Experience in Banking

04:07 Introduction to Raktim Mitra and His Role at Varo Bank

06:54 Trends and Innovations in the Lending Market

09:50 Addressing Underserved Markets

14:52 The Role of Alternative Credit Data

21:34 Modern Tech Stacks and Personalization

25:20 The Future of AI in Financial Services

29:01 Harnessing AI for Scenario Analysis

30:04 AI in Customer Flexibility and Automation

31:24 Proactive Customer Service with AI

32:33 Personalization in Financial Services

37:11 The Future of Credit and Lending

43:25 Navigating Regulatory Challenges

51:08 Looking Ahead: The Future of Lending

58:00 Closing Thoughts and Final RemarksThis is a Production of Diamond D3, Media

ABOUT:

Raktim Mitra: Raktim Mitra is a seasoned financial executive with over 15 years of experience in fintech and banking. As Chief Lending Officer at Varo Bank since 2022, he has played a key role in expanding the company’s lending business. His leadership in lending operations, credit risk strategy, and financial innovation spans prominent institutions like Carvana, and Goldman Sachs, where he led the decision science team for Apple Card.

Mitra’s career also includes roles at Lending Club, managing credit risk for small business and personal loans, and Discover Financial Services, leading a team handling credit lines for over 25 million cardmembers. Throughout his career, he has used data and technology to drive business growth while focusing on risk management and customer experience, earning him respect in the financial services industry.

Hosts: 

Tedd Huff: Tedd Huff is the Founder of Voalyre and DD3 Media, professional services and advisory firms focused on global payments and marketing. He is also a host and producer of Fintech Confidential.

Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.

Colton Pond: Colton Pond is a seasoned marketing executive with a strong fintech and financial services background. In his latest role, Colton is the CMO for LoanPro's API-first lending platform, aiming to meet the increasing market demands. His track record includes a significant tenure at Truv, where he led the marketing team to achieve a 300% growth in year-over-year revenue. Colton has also held key marketing and sales positions at MX, Lucid, and HealthEquity, demonstrating his ability to drive success and innovation within the fintech sector.

Diamond D3, Media: A media creation, management, and production company delivering engaging content globally