BEP 34c – Clarifying and Confirming What Was Said

Learn how to clarify and confirm information during conversations, especially on the phone. Discover the use of WH questions, repetition, and tag questions to ensure understanding. Follow a telephone conversation between colleagues as they employ expressions to clarify details. Explore effective communication strategies such as polite language, tag questions, and restating information in business contexts. Gain tips on clarifying instructions during phone calls through practical exercises.