Business English Pod :: Learn Business English Online
BEP 34c – Clarifying and Confirming What Was Said
Mar 17, 2024
Learn how to clarify and confirm information during conversations, especially on the phone. Discover the use of WH questions, repetition, and tag questions to ensure understanding. Follow a telephone conversation between colleagues as they employ expressions to clarify details. Explore effective communication strategies such as polite language, tag questions, and restating information in business contexts. Gain tips on clarifying instructions during phone calls through practical exercises.
14:12
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Quick takeaways
- Using WH questions like who, what, where, when, and why helps clarify misunderstandings in conversations.
- Tag questions and restating information are effective for confirming understanding and avoiding misinterpretations during communication.
Deep dives
Using WH Questions for Clarification
In the podcast, the importance of using WH questions, such as who, what, where, when, and why, to clarify what was said during a conversation is emphasized. WH questions help in seeking clarification when aspects of a conversation are unclear or misunderstood. An example from the dialogue includes Benny asking 'Sorry, who did you say?' when he didn't understand a name correctly. These questions serve as effective tools for improving communication and ensuring mutual understanding.
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