Supporting both New Biz & Customer Success with Andy Ryan

In this episode, we're joined by Andy Ryan, Director of Solutions at CalypsoAI.

Andy is a 'Passionate Generativitist'; he explains what one of those is in the episode.

Andy is also an accomplished photographer; you should check out https://www.andyryan.io/

One of the challenges all SaaS companies need to overcome is handling the demands of supporting both new business sales AND renewals/expansion where the client demands access to the same 'Technical/Business Authority' skill set. We've come from a world where PreSales and Customer Success have traditionally reported to very different hierarchies in a Tech business for what were, very valid reasons.

In this episode, we cover: 

• Moving from Customer Success to Customer Experience
• From PreSales and Customer Success to the 'Solutions' team
• How to compensate both new business AND renewals

Here's Andy's LinkedIn profile: https://www.linkedin.com/in/andyr/

Make sure you follow and subscribe and watch out for the next episode in the 'Future of PreSales' podcast series.