The Bo & Luke Show®️ #170 - Good to Great in Healthcare HR: Jamie Parsons' Insights on Driving Organizational Success
In this episode, we have the honor of hosting the accomplished Jamie Parsons, Chief HR Officer at Kings Daughters Medical Center. Jamie takes us on a journey through his career in healthcare human resources, starting from their roots in a small town in West Virginia all the way to their current position at the renowned King's Daughters in Ashland, Kentucky.
Throughout this captivating conversation, Jamie discusses the importance of leveraging technology in HR processes, highlighting the benefits of utilizing an intranet and AI tools to streamline operations and enhance patient care. The interview also stresses the need for HR professionals to understand the business side of healthcare, particularly in regards to salary, compensation, and benefits, as these elements make up a significant portion of an organization's expenses.
Additionally, Jamie emphasizes the significance of collecting and analyzing data in healthcare and how it can drive organizational success. They delve into the process of developing a strategic HR plan, hiring the right people, and setting customer service standards to propel an organization from good to great.
But that's not all! Jamie delves into the challenges of adapting HR practices to accommodate the changing workforce landscape, discussing the gig economy and its impact on the mindset of individuals. They also tackle the topic of technology in education, exploring the balance between plagiarism detection tools and efficiency-enhancing measures.
This episode is packed with valuable insights for HR professionals in the healthcare industry and beyond. So, grab your headphones and get ready to dive into the expertise of Jamie Parsons in this thought-provoking edition of The ASHHRA Podcast!