Delivering exceptional customer experience at leading UK brands with Nick Macfarlane

In this episode we spoke with Nick Macfarline, a Customer Experience Leader who’s previous companies include Sky, Vodafone and Cazoo.

Nick shared his 5 step approach to achieving great customer experience from his time working at some of the UK's biggest companies.

During our chat, Nick also discussed some of the biggest challenges facing CX teams today and how customer advocacy is vital in helping to overcome these. 

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