Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience.  Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of customer education and digital customer success.

Topics in this Episode:

• 03:00 - From swim coach to software
• 05:19 - Higher education and academic technologist
• 06:59 - Joining Heap and instructional design
• 10:26 - Connecting the dots in scaling functions
• 12:26 - Data management during mergers
• 15:15 - Adapting with a growth mindset
• 19:49 - Practical use of AI in the workplace
• 31:45 - Future of customer education and AI
• 39:54 - Enhancing automation with AI

Enjoy! I know I sure did...

Eric's LinkedIn: https://www.linkedin.com/in/ericmistry/

Resources:

• Meco App for collating newsletters
• Tim Ferriss Show
• Range by David Epstein
• Million Dollar Weekend by Noah Kagan
• Imaginable by Jane McGonigal
• Before the Coffee Gets Cold by Toshikazu Kawaguchi

Shoutouts:

• Joe Ryan (Customer Education Weekly)
• Shannon Howard

+++++++++++++++++

This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.

+++++++++++++++++

Support the show

+++++++++++++++++

Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.

Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.

Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp

Thank you for all of your support!

The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com