2.5 Admins 2.5 Admins 237: Kafkaesque
10 snips
Mar 6, 2025 Discover the absurdities of tech customer support as the hosts tackle HP's lengthy wait times and the pitfalls of insecure websites. Learn why FreeBSD shines for embedded devices while getting tips on managing ZFS data sets and secure backups. The discussion on mixing SATA and NVMe dives into optimizing storage solutions and avoiding unnecessary complexities. With a sprinkle of humor, they emphasize the critical need for robust data security practices in today’s digital landscape.
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HP's 15-Minute Hold Time
- HP briefly implemented a 15-minute support wait time, claiming it was to encourage self-service options.
- However, callers were already using those options and needed phone support because the self-service hadn't helped.
Microsoft Support Loophole
- Joe Ressington had a client with a broken Microsoft 365 MFA setup, making admin portal access impossible.
- The only way to get support was by calling billing support, who then created a ticket for technical support.
Doge.gov Security Flaw
- The doge.gov website, launched by Elon Musk, was quickly found to have an unsecured database.
- This allowed unauthorized posts, highlighting a lack of security planning, especially given Musk's recent comments about SQL.
