The Chief Friction Fixer and AI + Automation | Graham Sheldon and Huggy Rao

This week on episode 350 we interviewed Graham Sheldon, Chief Product Officer of UiPath and Huggy Rao, Author of The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder. Graham discussed how he sees AI and automation coming together and where he sees the convergence of RPA with BPM, workflow, process mining, integration tools, and API management. He also touched on where he sees the future of enterprise software. Huggy shared how to identify good and bad friction in an organization and discussed how “good friction” can help jumpstart human connection and innovation in an organization. He also explained how to think like a “friction fixer” regardless of your position and when and how to apply “good friction” to slow things down for better decision making. DisrupTV is a weekly podcast with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.