AWS Podcast
#398: [What's New with AWS Well-Architected #2] Operational Excellence
Oct 13, 2020
Brian Carlson, the Global Operational Excellence Lead for the AWS Well-Architected program, shares invaluable insights on enhancing operational practices in cloud architecture. He discusses the importance of learning from mistakes, including a personal story about a significant outage caused by inadequate load testing. The conversation highlights how collaboration and a no-blame culture empower teams for success. Carlson also explains the evolution of the Well-Architected Framework and its role in fostering continuous improvement in cloud operations.
26:45
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Quick takeaways
- Operational excellence is achieved by prioritizing learning from mistakes and implementing operational best practices for continuous improvement.
- Collaboration between business, development, and operations teams is essential for aligning goals and maximizing organizational success through shared responsibility.
Deep dives
Operational Excellence in Technology
Operational excellence involves learning from operational mistakes to drive continuous improvement in technology systems. The speaker emphasizes the necessity of understanding the ramifications of operational failures, using personal anecdotes to highlight significant outages caused by a lack of proper testing. In a contrasting example, he notes how having a rollback plan is crucial for quickly managing mistakes, thus mitigating risks during operational endeavors. This understanding leads to better performance and reduces the likelihood of repeating past errors.
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