Ep. 188: Tony Wells | Culture, Mission, and Taking a Public Stand

After the murder of George Floyd in May 2020, USAA took a public stance on racial justice. But Tony Wells, USAA's chief brand officer at the time, says the organization's conversation began privately. Given the company's history of strong internal communication and employees' deep sense of mission, Wells believed that they were set up for successful discussions and change.

We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback